Return Policy

We want you to be satisfied with your purchase. American Rope accepts eligible returns within 30 days of the order.

Return Conditions

To be eligible for a return:

The item must be new and unused.

The item must be in its original condition.

Custom-made, custom-cut, or customized products may not be eligible for return. Please contact us before returning any custom product.

Please email us at sales@americanrope.com to request a return.

Once we receive your email, we will provide you with the return instructions and explain the return procedure.

All approved returns must be sent back by mail.

The customer is responsible for the cost of return shipping.

We do not charge a restocking fee.

We offer exchanges for eligible items. Please contact us at sales@americanrope.com to request an exchange and we will provide the next steps.

Once we receive and inspect the returned product, we will process the refund within 5–7 business days.

The refund will be issued to the original payment method.

Customers may cancel an order within 24 hours of placing the order.

To request a cancellation, please contact us at sales@americanrope.com or 786-631-1242 as soon as possible.

If you have any questions about returns or exchanges, please contact us:

Phone: 786-631-1242
Email: sales@americanrope.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST